Like most issuers, the company refunds purchasers for money orders that are lost, stolen or destroyed. IF YOU DO NOT OPT OUT, YOU WILL WAIVE ANY RIGHT TO A TRIAL BY JURY OR JUDGE IN COURT AND ANY RIGHT TO PARTICIPATE IN A CLASS ACTION. Western Union Return Policy. In some destinations Receiver may be required to provide identification, a test question answer or both to receive funds in cash. In lieu of receiving the refund by a Western Union money transfer, You may request WU to mail You a check in the amount of the refund. If so, you might know that May 31 is the deadline for filing your claim to get money back from the FTC’s and the Department of Justice’s settlement with Western Union. B. In addition to the transfer fees, which are charged by WUIS, a currency exchange rate will be applied. In the second transaction, You are engaging WUIS to convert Your money into the correct currency and make the funds available to Final Receiver outside the U.S. 3. 7. WU has the right to assign this Agreement to any party, at any time without Your consent. The money order receipt must accompany each request to avoid delay in processing. Can you claim a Western Union refund? These victims will be recovering the full amount of their approved losses. LOCATION BASED SERVICES: You acknowledge and authorize that information concerning the location of your mobile device, tablet or computer may be used to assess location. Yahoo fait partie de Verizon Media. Approximately $147 million is being mailed to 33,000 consumers in the second distribution of refunds resulting from the law enforcement actions brought against Western Union by the Federal Trade Commission (FTC), the U.S. Department of Justice (DOJ), and the U.S. Information provided to WU shall be truthful and complete. Neither WU, nor its Agents, endorse or recommend the services of any Card or MWallet provider. SPECIAL TERMS FOR TRANSACTIONS TO ACCOUNTS: Where available, WU may allow You to credit a Receiver's Account. 6. INTERNATIONAL TRANSACTIONS, CURRENCY EXCHANGE: When You send money outside the U.S., You are contracting with both WUFSI and WUIS, which are conducting two separate money transfer transactions in order to make the money available to Final Receiver. Western Union review from Tallinn, Harjumaa with 12 Comments: Hi. You must file a claim by May 31, 2018. Fees and rates subject to change without notice. The easiest way to cash your Western Union money order is to deposit it into your bank account, wait for it to clear, and then withdraw the money. Additionally, not all places that cash money orders cash Western Union money orders in particular. U.S. currency is converted to foreign currency at an exchange rate set by WU unless the laws of the EPL do not permit WU to set an exchange rate. Additional information regarding the Services may be obtained in this Agreement, at wu.com, vigousa.com and orlandivaluta.com, depending on the Services you choose. PORTION OF THE SERVICES. PRIVACY: We may collect and disclose personal information to third parties as explained in our Privacy Statement. ... Blog | Help | Fraud Awareness | Investor Relations | Careers | Western Union Foundation | News | Become an agent | Payment Solutions | Intellectual Property | Online privacy statement | State licensing | File a complaint | Law Enforcement Subpoena Information | Terms & Conditions | Site map . SPECIAL TERMS FOR INTERNATIONAL TRANSACTIONS: Notwithstanding the foregoing, and subject to applicable law, international transactions may be canceled for a full refund of the transfer amount and fees paid within 30 minutes of payment, unless the funds have been picked up or deposited. Postal Inspection Service. C. LINKS TO OTHER SITES: The Website may contain links and pointers to other World Wide Web Internet sites and resources (the "Linked Sites"). PLEASE REVIEW ALL TRANSACTION DETAILS FOR ACCURACY BEFORE CONTINUING YOUR TRANSACTION. I have now waited nearly 7 weeks and still no refund. If Western Union does not receive authorization from the Account Provider, the transactions will not be processed, and funds will not be transmitted to the Final Receiver. If you google "Western Union scam", "fraud moneygram scammer" or … Neither company has any kind of refund policy, money sent is money gone forever. ALL PORTIONS OF THE SERVICES (U.S. AND NON-U.S.) ARE SUBJECT TO THESE TERMS AND CONDITIONS ("AGREEMENT") AND APPLICABLE LAW. REFUNDS: Subject to applicable law: (i) transactions may be canceled for a refund of the transfer amount, unless the funds have been picked up or deposited at the time WU receives Your written request; (ii) for certain services, excluding WU's bill payment and prepaid products and services, WU may provide a transfer fee refund if funds are not available within the specified timeframe; and (iii) WU may charge You a fee to refund the transfer amount back to You in those instances where Receiver rejects Your funds. BE CAREFUL WHEN A STRANGER ASKS YOU TO SEND MONEY, ESPECIALLY FOR INTERNET AUCTIONS, NEWSPAPER OR TELEPHONE OFFERS. Western Union sells money orders online and at more than 550,000 locations. You and Receiver agree not to use Services for escrow purposes. USE OF THE WESTERN UNION WEBSITE, MOBILE DEVICE AND TABLET SERVICES: A. There's always the possibility — as with a check — that the money order might go missing or never be collected, so MoneyGram does have a refund process. IMPORTANT NOTICE FOR USING YOUR ACCOUNT TO PAY FOR THE TRANSACTIONS: By initiating the transactions from an Account, You (i) affirm You are the owner of the Account and have authority to initiate the transaction and (ii) authorize Western Union to initiate electronic debits and credits to Your Account to process and correct errors and resubmit the debit or credit, according to applicable rules, if a transaction cannot be completed. Scammers contacted people and promised prizes, loans, jobs, discounted products or other financial rewards in exchange for money upfront. Any arbitration shall take place on an individual basis; class actions or arbitrations are not permitted. In fact, ... > CLASS ; COLLEGE ; TESTS ; VOCAB ; LIFE ; TECH ; How to Cancel a Western Union Transfer. OTHERWISE, MONEY MAY BE SENT TO THE WRONG ACCOUNT AND MAY NOT BE RECOVERED. Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on a number of factors. No one rec… The English language version controls if there is an inconsistency between English and non-English Agreement versions. Services may be provided by Western Union Financial Services, Inc. NMLS# 906983 and/or Western Union International Services, LLC NMLS# 906985, which are licensed as Money Transmitters by the New York State Department of Financial Services. If the currency You select for Your transactions is not the currency in which an Account is denominated, the Account Provider may convert the funds at its own currency exchange rate or reject the transfers. Sharing is caring. I was sending money to my dad every month. Western Union does not guarantee delivery or suitability of goods or services paid for with Services. In most cases, you can fill the Trace/Refund Request, and your refund will be sent to you within 30 days. The Department of Justice (DOJ) has begun its second distribution of approximately $147 million in funds forfeited to the U.S. Government from the Western Union Company to approximately 33,000 victims located in the United States and abroad. Certain countries and/or jurisdictions may impose a tax, fee and/or tariff on Receiver's receipt of, or access to, transferred funds. The DOJ is using this penalty to provide refunds to eligible people worldwide who were tricked into paying scammers via Western Union. Western Union seems to not care about me as a customer so i would advise people to use moneygram. Comment Guidelines. Receiver's agreement with the Account provider governs Receiver's rights, liabilities and fees (including fees to transfer cash out of a Card or MWallet), and the Account provider may impose its own restrictions regarding funds availability, limits that may be transferred to or held in Accounts, hours of operations, holidays or other limitations. WU may issue Your refund through a Western Union money transfer or WU may issue the refund to the credit / debit card or bank account that was used to pay for the transaction. Western Union is not an escrow service provider. You can request a Western Union money order refund through DoNotPay and Western Union directly. Did you lose money to a scam, wiring the money via Western Union between January 1, 2004 and January 19, 2017? THIS INFORMATION MAY ALSO INCLUDE LOCATION INFORMATION, IF AVAILABLE. I have switched to moneygram. Western Union is not responsible for actions taken by the Account Provider, such as improperly posting the transactions. Links do not imply that Western Union is associated with or legally authorized to use any trademark, trade name, logo or author symbol displayed in or accessible through the links, or that any Linked Sites are authorized to use any trademark, trade name, logo or author symbol of Western Union or any of its affiliates. In some countries, You may designate a payout currency other than the Local Currency; however, the alternate currency You choose may not be available at all Agent locations. Information disclosed may include financial data (e.g., information on transactions with us and other financial matters), contact information, identification, computer, mobile device and social network information. WU is not responsible for the currency exchange rate that will be applied if Final Receiver chooses to receive a currency other than the currency You selected. Location may be obtained at any time while logged into the website, mobile and tablet devise sites and applications (the “Website”). You may opt out of arbitration within 30 days after initiating a transaction by calling 1-800-325-6000 (WU), 1-866-519-0433 (Vigo) or 1-800-515-5505 (OV). Western Union has agreed to pay a penalty of US$586 million to the United States’ Department of Justice (DOJ) after admitting to aiding and abetting wire fraud. Receiver may be able to elect a payout method that differs from the payout method You specify; You authorize WU to honor Receiver’s election of payout method. Canceling a money order—or finding out that it’s too late to do so—will cost you. WU is not an escrow service provider. Services are directed solely to persons 18 and over. Receiver will normally receive funds in cash, check, or a combination thereof; with some Services, funds may be credited to a bank account, prepaid, debit or credit card ("Card(s)"), mobile wallet ("MWallet(s)"), or similar account (collectively, "Account(s)"). You may also receive a full refund in certain circumstances if You successfully assert an error or as otherwise provided under applicable law. Get a refund on a Western Union money order by taking your proof of purchase receipt to the location where you purchased the money order. Most Western Union agents sell money orders but don’t cash them. LIMITATIONS OF LIABILITY: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (1) IN NO EVENT SHALL WU BE LIABLE FOR DAMAGES WHETHER CAUSED BY NEGLIGENCE ON THE PART OF ITS EMPLOYEES, SUPPLIERS OR AGENTS OR OTHERWISE, BEYOND THE SUM OF $500 (in addition to refunding the transfer amount and transfer fee and except as provided in California Financial Code § 2102); and (2) IN NO EVENT SHALL WU OR ITS AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR THE LIKE. With your original money order or your receipt: Complete and sign and date the money order tracing-refund request on the back of the money order receipt or … Subject to applicable law, the actual or estimated currency exchange rate applicable to Your transaction will be provided on the written disclosures provided to You by WU. IDENTITY AND LOCATION VERIFICATION: YOU AUTHORIZE WESTERN UNION TO REQUEST YOUR MOBILE CARRIER TO USE YOUR MOBILE SUBSCRIBER DETAILS FOR VERIFYING YOUR IDENTITY. 4. Messaging and notification services may be included for additional fees. However, if your refund request is not made on the same day you will lose the charges (unless there was an error on Western Union's side or you were a victim of fraud, in which case you will receive a full refund). Unless required by applicable law, WU accepts no responsibility to You nor to any Account holder, for any fees imposed on Receiver by the Account provider. Western Union may by law be liable for damages caused by its failure to debit Your Account in accordance with these terms and conditions, in the correct amount or in a timely manner when properly instructed by You. Regards Morgan Read full review → Hide full review. Pour autoriser Verizon Media et nos partenaires à traiter vos données personnelles, sélectionnez 'J'accepte' ou 'Gérer les paramètres' pour obtenir plus d’informations et pour gérer vos choix. Customer and Receiver agree not to use Services for escrow purposes. In most cases, you can fill the Trace/Refund Request, and your refund will be sent to you within 30 days. You agree that reliance upon any opinion, advice, or information displayed on or otherwise available through any Linked Site shall be at Your sole risk. The arbitration will be administered by National Arbitration and Mediation ("NAM") under its Comprehensive Dispute Resolution Rules and Procedures, which are available at www.namadr.com/downloads.cfm or by writing to 990 Stewart Ave., 1st Fl., Garden City, NY, 11530, and explain how to initiate arbitration. The name Western Union and other names and indicia of ownership of the Services are the exclusive marks of Western Union or other third parties. You will receive a refund if the money order has not been used. Find a Western Union location near you and access our services wherever you are. Send money online to 200 countries and territories with more than 500,000 Western Union agent locations. The fee to replace a lost or stolen USPS money order is $6.25. GENERAL: This Agreement, together with all items incorporated by reference, embodies the entire understanding among the parties. For transactions sent outside the U.S., EPL generally means any Agent location in the destination country You identify. For years, many people who lost money to scams sent their payment through a Western Union wire transfer. The Website and Services may be used only for the purpose permitted by these Terms and Conditions. Découvrez comment nous utilisons vos informations dans notre Politique relative à la vie privée et notre Politique relative aux cookies. WU reserves the right to change Services without notice. 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