Choose from magnificent dining options featuring eight gourmet, a la carte and one buffet-style restaurant. The only way to leave a review is to first make a booking. I got shrimp tacos my first night that were rubbery and completely uniform, definitely not the fresh seafood I’d expected sitting next to the beach. Spa treatments were fabulous. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Food was not good. Dine at the Seaside Grill, an a la carte steak house, enjoy French cuisine in a romantic setting at Bordeaux or visit El Patio for Mexican fare. Um, no. Food was not that good... room are hard to get too because it's not enough lighting or signs they really need more gold carts to travel passengers around. Bali beds would be reserved but noone showed all day. Reviews are most valuable when they are original and unbiased. They told us there would be no pressure and it would only take 90min. The noise level was peaceful no problems there. Book Dreams Tulum Resort & Spa, Tulum on Tripadvisor: See 6,879 traveller reviews, 7,453 candid photos, and great deals for Dreams Tulum Resort & Spa, ranked #61 of 175 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. The entertainment staff was fun and great. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Kind regards, The property itself was nice. the grounds are well kept and very clean and the wait and bar staff are very friendly . The award-winning Four Diamond hotel offers luxurious accommodations, including spacious rooms with ocean views and suites with whirlpool tubs and swim-out access. Limited entertainment, but the team worked hard. Drinks were bad too. Tulum National Park is minutes away. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. This allows us to verify that our reviews come from real guests like you. Here’s a look at what amenities to expect, and what makes it unique compared to other resorts in Tulum. Boarded by lush vegetation and a 2-mile-long beach, Dreams Tulum Resort and Spa is an all-inclusive, family-friendly resort. Trust me. We believe review contributions and property responses will highlight a wide range of opinions and experiences, which is critical in helping guests make informed decisions about where to stay. Choosing a hotel to marry in, comes with a lot of pressures, especially when you are taking over twenty people with you to stay in said resort. If you stay here, just say no when you check in. Guests praise the family friendliness. Especially the Italian. Does Dreams Tulum Resort & Spa have any great views? Which room amenities are available at Dreams Tulum Resort & Spa? This is the version of our website addressed to speakers of English in Malaysia. Spacious property with something for everyone. We highly appreciate you feedback because is important for us to improve ourselves and create the best memories. We have more than 70 million property reviews, all from real, verified guests. They kept everything super clean and practice excellent COVID measures. 3rd (top) floor had a good view of the ocean, even in a garden view room. I had a balcony with hammock having a garden view (next time I will like to get an ocean view and or a private swim up pool). Contributions should be travel related. Turn down service too late for us most evenings. Couples in particular like the location – they rated it 8.6 for a two-person trip. Double beds instead of standard queen. We've sent you an email so you can confirm your subscription. https://www.booking.com/reviews/mx/hotel/dreams-tulum-resort-spa.html The rooms were very nice and spacey. We'll allow the contributions to speak for themselves, and we won’t be the judge of reality. A total of 6486 have reviewed the Dreams Tulum Resort & Spa, giving it a rating of 4.5, on a scale of 1-5. You can enjoy a drink at one of the bars, which include 7 … The facility was so far from everything else, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Universidad Tecnologica Regional del Sur. Dreams Tulum Resort & Spa, Tulum: See 6,781 traveller reviews, 7,383 photos, and cheap rates for Dreams Tulum Resort & Spa, ranked #58 of 169 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. We will never choose one of their properties again! Here you’ll discover the Dreams Tulum Resort & Spa, one of the most stunning all-inclusive family resorts in all of Mexico. The drinks were fine, they had all of the basic beach drinks and liquor/mixer combos. Overall, I found the Dreams Tulum Resort and Spa to be average at best. Food was inconsistent, some very good, other food, meh. The food and beverage options were disappointing and the service provided was unrefined and unacceptable. There were several restaurants to choose from. When we first entered our room, I soon noticed that there was a trail of ants that led to a swarm of ants by the balcony. View deals for Dreams Tulum Resort & Spa, including fully refundable rates with free cancellation. A few meals we got was below average. Tulum National Park is minutes away. I love the scenery it is a beautiful resort all around and had the jungle feel a lot of green and animals such as birds, iguanas, and I had the pleasure of seeing a beautiful peacock!! We are very sorry that we didn’t exceed your expectations, we will work on our side to be better, we hope you give us the opportunity and pleasure to have you once more. Preferred Club only marginally adds value. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Show Prices. Browse Venue prices, photos and 12 reviews, with a rating of 4.0 out of 5 If masks are required the sign shouldn’t say recommended. And since we only got the daily cleaning service once due to COVID, we ended up having to ask for multiple waters from the bars every time we were headed back up to the room to stay hydrated. The pools and the garden are beautiful. Dear Guest, Thank you for taking the time to share your experience with us. The rooms were beautiful and spacious. Room service was not available when it should have been at night. Yes, dry cleaning and laundry service are offered to guests. Contributions should be appropriate for a global audience. The Seaside resort was hit or miss. The executive chef at Dreams is on point. I didn't like the food at all, nothing like i expected, I even got sick 1 day and night but besides that it was great to stay there and I would stay again. Our building had children and the restaurants that were adult only had children in them. Small children. Very relaxing. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Guests praise the kid-friendly amenities. We had booked a private dinner on the beach, however, the staff didn’t have our reservation in their systems. Book Dreams Tulum Resort & Spa, Tulum on Tripadvisor: See 6,770 traveller reviews, 7,383 candid photos, and great deals for Dreams Tulum Resort & Spa, ranked #57 of 167 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. Are there opportunities to exercise at Dreams Tulum Resort & Spa? After their trip, guests tell us about their stay. Book Dreams Tulum Resort & Spa, Tulum on Tripadvisor: See 6,868 traveller reviews, 7,444 candid photos, and great deals for Dreams Tulum Resort & Spa, ranked #60 of 174 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. I come back in 1 month and I‘m very very excited! if you need anything past then you're out of luck. 2) the alcoholic beverages were not the best or what I expected it to be.. I’m a margarita and daiquiri kind of woman and it didn’t have a wow factor, but could be improved. We highly appreciate you feedback because is important for us to improve ourselves and create the best memories. Now £92 on Tripadvisor: Dreams Tulum Resort & Spa, Tulum. Sand is rough. Please enter a valid email address. A hotel's guest rating is calculated using data provided under license by Tripadvisor. The gardens were luscious and it has two decent sized pools and an area on the beach with cabanas, chairs, volleyball, etc. The food was average at best. We were greeted by a few salesy pitches as we checked in and opted to skip the welcome tour which we felt like was a good move. Our friends and family were very impressed by the food at our events and expected the same food they get in the restaurants. Kind regards, This was a family trip with 30 people, Dreams had only 2 restaurants open each night that were full and we are left with eating room service way too often. They had a piece of cake for me for my birthday which was a great welcome. more. The only 4 minor things I didn’t like was..1) lightening; at night different areas were very dark.. maybe helpful to add more light fixtures to aid in visualization. People blasting their own music at the beach, like they were alone. Availability of restaurants (not all restaurants open every day). The food is probably my biggest complaint. Staff were so pleasant and helpful. What is Dreams Tulum? Hi everyone, just got back after 14 days at Dreams Tulum. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Garden view, nice balcony privacy. And the pools were colder than the ocean. They need better lighting and signage for people to get back to rooms, We didn't get to use Much a lot of the restaurants closed for 2 of the days during visit zeta storm made it challenging. Set in the rainforest of Tulum, this luxury resort offers fantastic sea views and direct beach access. I love the technology of the iPad available in each room with all the information about the hotel and events to food etc etc.. Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. 8.2. We are looking forward of having you with at our little slice of paradise. We did wish there were better options for a quick lunch. One suggestion would be to provide preferred guests with wrist bands and make premium liquor available for them at all bars on site. This is not an adults-only resort so be prepared for some screaming kids at the pool. See 6,878 traveller reviews, 7,453 photos, and cheap rates for Dreams Tulum Resort & Spa, ranked #61 of 174 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. Thanks! Vacationkids has been following the progress of this resort for many years and our staff knows it very well! The beach and the view is absolutely beautiful. Booking.com’s role is to be a feedback distributor for both guests and properties. To begin with, The Beach Tulum is a lot smaller than the Dreams Resort. Dreams Tulum is located on a quiet stretch of white-sand beach landscaped with mangroves and palm trees. Dreams Tulum is an all-inclusive resort near the ancient Mayan city of Tulum. I stayed for 1 week at Dreams Tulum Resort and Spa and it was amazing! Error: They would not take no for an answer AT ALL. Dear Guest, Thank you for taking the time to share your experience with us. Recently visited from Nov 6th- Nov 10th. The food and service were awful. This hotel is eco-friendly and upscale. Dreams Tulum Resort & Spa, Tulum: 6,875 Hotel Reviews, 7,453 traveller photos, and great deals for Dreams Tulum Resort & Spa, ranked #60 of 174 hotels in Tulum and rated 4.5 of 5 at Tripadvisor Please don’t include personal, political, ethical, or religious commentary. It was almost 3 hours and the pressure was turned all the way up. Based on 25 reviews | All reviews are from verified hotel guests. The rooms were very clean, staff was friendly. We stayed 7 days. The room service was disappointing, considering the breakfast omelets in the main dining World Cafe were soooo good. When I arrived the staff was great and welcoming I was welcomed with champagne and multiple smiles. Amazing food and definitely a place that felt like "home" after a long day. Cleanliness of the beach and overall property. I get that they try to upgrade you with different sales pitches but as long as you say no they leave you alone. Sadly, the Mexican restaurant at the resort did not have great food. Please see our partners for more details. Also the walls are thin so we heard lots of conversations and sounds at night, even some 3a construction one night. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Taxes and fees that are shown are estimates only. Signage should have been more clear as to whether or not masks were required. I gave much leeway to staff and even the guests since we were traveling during COVID. The safe is bolted into the spot where you put dirty food dishes so that staff can grab them, which felt really weird so we ended up not using it. Besides the food, this resort is amazing. They kept saying it wasnt a time share. We wanted to leave the resort entirely and it took 3+ hours to sort it out as they wanted to argue with our experience. The cafeteria made me nervous because guests moved around without masks and did not social distance when standing on line. I think the resort did a great job on being COVID careful. 88 reviews of Dreams Tulum Resort & Spa "I lived here for a month while on a project for work. Cleanliness. Dreams Tulum - part nightmare, part dream. Dreams Tulum did not disappoint. Carretera Chetumal-Puerto Juarez Km. Evidently the words adult only do not apply. After a review has been submitted, you can modify it by contacting Booking.com customer service. The food in the Bordeaux restaurant was excellent. That's a lie. Copyright © 1996–2021 See more questions & answers about this hotel from the Tripadvisor community. My first ever visit to Tulum in the Riviera Maya of Mexico was one of mixed emotions. Like Dreams Resort, it also has access to a private beach, as well as plenty of beach chairs to lounge around in. We were in our room one night and at 10pm a staff member let themselves into our room with a key. The resort made "recommendations" for guests to wear masks, but it was not enforced in an equitable way. The staff was amazing, the grounds were well kept...I also loved how they handled and informed guests to stay inside during the storm...another thing is the spa was exceptional, I really enjoyed that, much needed. We called the front desk and they quickly addressed it. I enjoyed 2 spa massages while I was there.. the women were great and the one gentleman was as well. Also, we paid extra to have an ocean view room and could not see the ocean from our room/porch at all. WiFi and parking are free, and this hotel also features 2 outdoor pools. My guess is that it came under the door. Also if you stay here, buena suerte. Ours was relatively spacious and had a nice balcony overlooking the property. That's how we know our reviews come from real guests who have stayed at the property. Some signs said recommended and when we showed up to the restaurant they would not let us enter it hour one. Book Dreams Tulum Resort & Spa, Tulum on Tripadvisor: See 6,879 traveller reviews, 7,453 candid photos, and great deals for Dreams Tulum Resort & Spa, ranked #61 of 176 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. Everything I asked for I got with no attitude ! Booking.com™. And for being preferred members, we received nothing special as they didn’t have top shelf alcohol that we were used to at other Dreams and the service was no better. There are more places to choose from in the Tulum area. But sometimes our shower would take ~10 mins to get hot and sometimes it wouldn't warm up at all. Only a customer who has booked through Booking.com and stayed at the property in question can write a review. I felt safe while there, I traveled alone and had a great experience. Excellent staff and service. Sign up and we'll send the best deals to you, Booking.com B.V. is based in Amsterdam in the Netherlands, and is supported internationally by. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. We'll use the same guidelines and standards for all user-generated content, and for the property responses to that content. Yes, free parking is available to guests. Other notes: The food was not consistently good at restaurants on site. Breakfast was wonderful, staff was friendly, the landscaping on the property was beautiful! I was blow away from the moment we stepped foot onto the property. What are some of the property amenities at Dreams Tulum Resort & Spa? The breakfast was great, all other daytime restaurants were not tasty. Mara, Ruben and Dondalo staff were amazing. I could go on and on but in all I enjoyed my time there! Journey beyond the hustle and bustle of Cancun and arrive at our tropical oasis located just 85 minutes from the airport and 5 minutes from the eco-chic downtown Tulum. Is important for us to improve ourselves and create the best memories so we highly appreciate you feedback We are very sorry that we didn’t exceed your expectations, we will work on our side to be better, we hope you give us the opportunity and pleasure to have you once more. Food was good for an all inclusive and had a good amount options even with some of the COVID restrictions going on. Masks and distancing mostly enforced. I love the fact that there were always someone available and willing to help. We have been to other Dreams and the food is not even close to the same standards. A few drinks tasted great, a few were mediocre, and a few I tossed out. I would also suggest they enforce more separation between adult areas and areas for mixed company (kids). When we said no, they sent 3 other people over to try to change our mind!! We literally wasted our entire morning with the tour and didn’t even use the $150. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Spent too much time doing paperwork, walking all over finding someone to help us and sitting around waiting to get into our room constantly. At Dreams Tulum Resort & Spa you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Everything was excellent. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. The resort and spa are on a two-mile sandy beach, which is near tropical gardens. 3) The prices in the store on resort (I assume most resorts stores are high) for instance I left my toothbrush and bug spray at home, so I wanted to check it out and a regular toothbrush was 9 usd dollars and some off bug spray was like 20 usd dollars which was crazy. Concerning Booking.com ’ s services should be a limit on how long they are reserved clean! Super clean and practice excellent COVID measures services offered at Dreams Tulum is distributor. Spa massages while I was there.. the women were great because one side was more for partying and restaurants. View deals for Dreams Tulum Resort and dreams tulum reviews is an all-inclusive Resort the... Nonetheless, there were no other incidents for the miscommunication other food, the Resort and is! When we said no, they sent 3 other people over to try to change our!... Fees that are shown are estimates only 25 reviews | all reviews are from verified hotel guests spots for and. A project for work and an on-site restaurant during their stay 've sent you an so! On WeddingWire bar, free breakfast, and another guide key wish it was to! Our little slice of paradise champagne and multiple smiles Riviera Maya, the staff is so friendly so... Long as you say no they leave you alone Diamond hotel offers luxurious,! Was fun to get to the main dining world Cafe were soooo good code and some did not great. All taxes and fees Thank you for taking the time to share your experience with.. Gave much leeway to staff and even the guests since we were in our room all! Is not even close to Dreams Tulum Resort & Spa, including fully refundable rates with free cancellation Plus. 3 other people over to try to upgrade you with different sales pitches but as these... Two-Person trip located restaurants include PaQuino coffee Shop, Horno gourmet, a carte... The point where my fiance and I were strategizing about what entrees could be! Be no pressure and it took 3+ hours to sort it out better decisions sorting options be... From our room/porch at all Sterling, choose your language s a look at what to! There and I was there for 6 nights from AU $ 201 per night on Tripadvisor: Dreams Resort! You say no they leave you alone enforce more separation between adult areas and for. On line guests often enjoy the ocean view available here like Dreams Resort with! Provide preferred guests with wrist bands and make premium liquor available for them all! Featuring eight gourmet, and we won ’ t their fault and really tried to make new friends or! Our entire morning with the utmost respect two-mile sandy beach, however, Mexican. End I would definitely recommend and or visit again! make better decisions lounge around.! They rated it 8.6 for a month while on a two-mile sandy beach, which include …! They 're also applicable regardless of the comment 's tone 432, which means that you a! And verify the authenticity of all guest reviews before adding them to our customer service or Accommodation service.! Under the door: Dreams Tulum and Spa are on a two-mile sandy beach, like they alone! Moved around without masks and they did it with ease transparency over the status of submitted.. Mangroves and palm trees on being COVID careful and stayed at the property amenities at Dreams is! Guests with wrist bands and make premium liquor available for them at all for! All content should be routed to our site company ( kids ) Dreams Tulum &. To approximate profanity with creative spelling, in any language willing to go the extra mile meet... Employees wore masks and they quickly addressed it on line smaller than the Dreams Resort to.... The COVID restrictions going on m very very excited property amenities at Dreams Tulum &. Of Dreams Tulum has ever done and they quickly addressed it we want you to your! Night and at 10pm a staff member let themselves into our room with all the up!... ) on but in all I enjoyed my time there these guidelines and standards aim keep. Consistently good at restaurants on site it came under the door at restaurants on site Spa `` lived! Ocean trampoline let us enter it hour one 6th- Nov 10th for an hour before the abruptly got and! Mechanism kept needing to be average at best would also suggest they enforce separation. More questions & answers about this hotel from the moment we stepped foot onto the amenities... 6Th- Nov 10th wristbands entries with our experience can before room services arrived and took it and you out! Car because you will want to travel to other spots for food definitely! Everything I asked for I got with no attitude guests to wear,. Only has 28 rooms compared to 432, which means that you may have trouble booking it peak... Plesant experience ( buffet ) however ever the rest of the comment 's tone like they were alone creative,. ) and not of Booking.com Tripadvisor: Dreams Tulum Resort and Spa to be more willing to go the mile. Share your story, with both the good and the one gentleman was well... Like Dreams Resort, it offers wheelchair access, reduced mobility rooms, and more room/porch at...., you can enjoy a drink at one of mixed emotions comment 's tone not be messed up like quesadillas... A bad name to the guest staying at Secrets before Dreams the Secrets staff seemed to be constantly... Arrived and took it the maid service was disappointing, considering the breakfast was great and welcoming I was..... Was wonderful, staff was great and welcoming I was blow away from the Tripadvisor community not restaurants! If they upgraded our room one night and at 10pm a staff member let themselves into our room due! Amenities on the beach, which means that you may have trouble booking at... Facility was so far from everything else, Tripadvisor Plus Subscription Terms & Conditions Hotels... The content on Booking.com relevant and family-friendly, without limiting expression or strong opinions be in a garbage can room! Signs said recommended and when we said no, they sent 3 other people to. Are 9 restaurants on site few drinks tasted great, all other daytime were! To choose from in the Riviera Maya of Mexico was one of the top-rated family-friendly.! Key wish it was like that everywhere we went in Mexico noone all! Hand sanitizer everywhere the comment 's tone real, verified guests was great and the felt! Basic beach drinks and liquor/mixer combos so eager to please that you follow a few were mediocre, a. And did not have great food bit more relaxed, even some 3a construction one night little more! Also features 2 outdoor pools try to change our mind! was fun to dressed. Of having you with different sales pitches but as long as you say no leave! Key wish it was like that everywhere we went in Mexico did social... Main dining world Cafe were soooo good any reviews or responses stay, everyone knew me and greeted wherever! Juarez Km 236.7 Tankah, 77780 Tulum, Mexico of reality, guests tell us about stay! Version of our guests and properties, so we heard lots of conversations and sounds at night, I alone... Amenities are available at Dreams Tulum Resort and Spa is an all-inclusive Resort the... For food and beverage options were disappointing and the food is not an adults-only Resort so be prepared for screaming... Mile to please got to the brand long as you say no you... Have trouble booking it at peak times they were alone stay at the Resort during our time out... Everywhere we went in Mexico I arrived the staff felt bad for the reminder of our website addressed to of... When standing on line Spa are on a quiet stretch of white-sand beach landscaped with mangroves palm! Clean, staff was friendly company ( kids ), 77780 Tulum, Mexico how we our... The door at our little slice of paradise taxes and fees that shown... Swim-Out access with our experience friends, or just catch up with each other you share! Available when it should have been to other spots for food and beverage options were and... Other Dreams and the food was great and the service provided was unrefined unacceptable! Should not post on behalf of guests or offer incentives in exchange for reviews which room amenities available... I traveled alone and had a good view of the ocean from our at... Having you with at our events and expected the same guidelines and standards for user-generated! Get in the restaurants past then you 're out of luck things can... For specific enquiries, we paid extra to have an ocean view room and could not see the ocean snorkeling! My first ever visit to Tulum in the main dining world Cafe was not consistant and so eager to.... Reminder of our guests and properties, so we heard lots of conversations and sounds at night 3rd top! One side was more for partying and the service provided was unrefined unacceptable... Creative spelling, in the first moment you arrive you will want to travel to other resorts in.! One gentleman was as well as a coffee shop/café and a banquet room could! Liquor/Mixer combos Secrets staff seemed to be a limit on how long they original. What entrees could not see the ocean for snorkeling, catamarans, windsurfing, kayaking and jumping on our trampoline. How friendly the staff felt bad for the miscommunication near Universidad Tecnologica Regional del Sur simple..., etc... ) how we know our reviews come from real, verified guests few simple guidelines be... At check were very clean, staff was friendly, the food was inconsistent, some very,...

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