The retail playbook is in the process of being re-written. Of the top 50 online retailers, nearly all operate stores. Downtown DC Retailers, From Macy’s To Nordstrom, Try To Maintain A ‘Business As Usual’ Image As Inauguration Day Nears. Here’s What The Board Should Be Shopping For, If You’re Tired Of Your Decor, Consider The Bold Style Of Balenciaga Collaborator Crosby Studios, ‘Sex And The City’ Returns: Can The Show Known For Fashion Help Boost Retail, Marc Lore, Who Engineered Walmart’s Digital Transformation, To Step Down, Holiday Sales Hit $876 Billion: By The Numbers. I am a principal analyst of Futurum Research and CEO of Broadsuite Media Group. Studies show that, This is an important trend that will continue to come to the top of the list for at least the next few years. Consumers are constantly dropping hints at the types of things they like and want--and how much they want to pay for them. Where you don’t need to physically experience a product before you have finally purchased it. Apparel sales have been in a slow decline for the past 30 years as consumers have spent less on their closets. Tech, Sec and Risk merges with our Digital Transformation in Retail Series to bring you the best in digital developments straight to your screen through our virtual platform. There was never a year like 2020 in retail banking. Retail saw its largest decline and fastest recovery in 2020. Hidden in the top-line averages was how different retail sales looked after April. There are over 1 million retail establishments across the United States, and retail sales have grown almost 4 percent annually since 2010. Made-to-order apparel was already a rapidly-growing trend for brands like Nike, MTailor, Indochino, Proper Cloth and others, but Amazon’s game changing innovation is speed of delivery. The rapid pace of change currently reshaping retail has been accelerated by the ongoing Coronavirus outbreak, with the transformation expected to continue well beyond the end of the pandemic. Web traffic monitoring company SimilarWeb reports that, since the pandemic began, visits to the top 20 U.S. e-commerce sites has been up 31% versus last year. Photo of a man having his inside leg measured by a tailor during a bespoke suit fitting. The retail industry is undergoing a major transformation in ecommerce and brick-and-mortar. Meteor impact on planet Earth. Even beyond augmented reality, we’re going to see an increasingly confusing mix of digital/virtual and reality in the coming year, especially in retail via the spatial web. I can also see tools built by a company like Nordstrom that allows a photo of a garment to be used to pair and recommend additional items being tied to a social profile that can look at existing clothes and accessories shared and/or written about positively on public platforms. Sales were solid until the COVID-19 began impacting markets. While we did see major and necessary improvements in omni-channel retail and AI/cognitive computing, I’d say we still have some work to do with cardless checkout and smart beacons. And they are spending significantly more during each visit, as the average ticket size during the quarter increased 27%.” When shoppers do visit a store, they are far more likely to use omni-channel amenities such as curb-side pickup. Sixty-six million years ago, a massive asteroid or comet, dubbed the Chicxulub impactor, struck the earth, causing world-wide climate disruption that resulted in the mass extinction of the majority of plant and animal species on Earth. That 3% increase in share represents an additional $18B in digital sales in a typical month. But the retail market is starting to face serious disruption. - https://amzn.to/2GOEqw1Retail shopping will change more in the next 10 years than it has in the last 1000 years. Industry-wide, online sales make up 10 percent of all retail sales. We’re in the midst of a pandemic on one side and the retail apocalypse on the other. The digital trend can also be seen in traffic to retailers’ websites. Just as importantly, in my opinion, consumers didn’t have to download an app to try the experience--something that can be a huge deterrent for those of us burned out on downloading apps just to see if they’re worth downloading. SAP CMO Alicia Tillman To Depart Next Month, Brands Need To Be Change Agents In 2021: Make It The Year Of Empathy And Kindness, Chico’s utilization of SAS for advanced retail analytics. Paris, June 11, 2020 – Retail banks are facing pressure to transform as new entrants focused on customer experience gain significant market traction, according to the World Retail Banking Report 2020 (WRBR) published today by Capgemini and Efma. In total, 2020 saw $5.6T in retail sales, an increase of 3.2% over 2019. That number spiked to almost 20% of sales in April and leveled back to about 16% by the end of the year. To stay ahead, retailers need to know the hot trends before they emerge. More than three dozen apparel retailers, including Neiman Marcus, J.C. Penney, Ascena Retail Group, Tailored Brands, J. We cover topics like retail tech, marketing, e-commerce, logistics, in-store operations, corporate retail news, and more. Like a row of dominos, the decline in spending on apparel impacted department stores, which then impacted the malls and shopping districts that are dependent on those anchor brands. La crisi legata all’epidemia di COVID-19 ha sicuramente avuto un impatto economico negativo sulle aziende italiane, ma al tempo stesso ha favorito l’accelerazione di alcuni processi di innovazione tecnologica e di cambiamento organizzativo all’interno delle imprese. They want to go to your website and be able to compare prices, styles, delivery dates, see your recommendations of things they may like even more--preferably all on one screen. Yet the shape of the retail industry has fundamentally changed, with a huge shift to digital spending and dramatically less spending on apparel. Nowhere is this more evident than in the retail business, where decades-old leaders are finding new ways to survive, and digital native upstarts continue to gain momentum, with many now even opening stores. Omnichannel Challenges & Solutions: Retail Digital Transformation. As consumers spent less on services such as travel and restaurants, spending shifted to retail categories such as DIY building materials and grocery, which were up more than 10% from the previous year While negatively-impacted categories like gas stations and restaurants were down more than 15%. From a platform standpoint, Instagram and Pinterest have helped pioneer social shopping, but I also see more and more integration opportunities for bigger retail platforms both brick and mortar and virtual. You may opt-out by. We can see from the rise of apps like Instacart and Shipt that people are drawn not just to the convenience of grocery delivery, but the ability to get what we need in two hours or less. Covid-19 had a similar impact on retail in 2020. There won’t be “a barrier for the customer”, “who chooses at any time … The two categories most hurt by Covid-19 were already struggling coming into 2020. As the pandemic environment is moving consumers to interact more digitally with their banks, platform models offer agility and scalability … I am a fourth-generation retailer, who has been helping brands and retailers respond to digital disruption for 30 years. Will New Hire From Chanel Enhance L’Occitane’s Asian Prospects? SimilarWeb data reveals that the bulk of those traffic increases went to top 20 sites other than Amazon and eBay (the two largest e-commerce sites in the U.S. by traffic), indicating a significant new customer acquisition opportunity. By codewave January 18, 2021 No Comments. Before getting into this year's trends, I want to go over some of the hits and misses we chose for 2019. Digital Transformation in Retail Market May Set New Growth Story: IBM, Oracle, Flipkart, Alibaba. So what does this mean? Overview: Digital transformation is reshaping entire segments and industries: communications, retail, and, increasingly, health care, medicine, agriculture, and manufacturing. Indeed, while e-tail will hit $5 billion in value by 2021, it is estimated that 25% of purchased items are sent back. Unquestionably, the biggest change to retail this year is the accelerated shift to digital commerce. Bringing together the technology layer with the human layer, I seek to solve the biggest challenges that companies have today; how to grow, scale, change and adapt to a world where technology and media shift at breakneck speed. Retail Digital Transformation and Innovation Primer for 2020 The digital battle has moved back into the physical retail realm, and differentiation depends on digital transformation of … John Derderian (left), President of Allegiance Retail Services, will provide remarks on the “State of the Food Industry” and Tim O’Conner, Managing Partner of the Retail Performance Group will present to the attendees on “Retail Transformation 2020.” The reception … Amazon Prime taught us that shoppers are no longer willing to wait more than two days to receive their products. Louise Hickford, Head of Design at Sigma , explores some of the key trends likely to alter retail spaces in 2021 and beyond. The latest generation of iPhones now include a Lidar sensor that can take hyper-accurate measurements, which MTailor is now using for its own made-to-order service. But these new technologies and strategies, when used effectively, may be enough to win a bigger piece of the retail pie and e-commerce pie. Retail is growing. In Poissons’ opinion, there are three trends that will shape retail in 2020: The development of responsible consumption. The holiday shopping period changed as well, starting earlier and looking more digital. Yes, those technologies are still percolating and will likely continue to mature in the coming year. Today’s consumers are far more likely to be informed by their favorite micro-influencer on YouTube, Instagram, or TikTok. Studies show that 88% of consumers are willing to pay for same-day (or faster) shipping. I host a top-rated e-commerce podcast, “The Jason & Scot Show,” and in 2017 was inducted into the National Retail Federation “The List” of people shaping the future of retail. The way retailers distribute their products has been largely unchallenged for decades. For instance, a newly engaged woman may try on her wedding gown virtually, and see herself walking through one of many possible wedding locations. I spend my time researching, analyzing and providing the world’s best and brightest. Perhaps most challenging of all, the apparel industry lost its ability to create trends and drive demand for new products. Being able to take a photo of a dress you see someone wearing on the street -- to be able to click the purse that your favorite social media influencer is holding in her latest Instagram post -- those are the things that are going to keep e-tail booking in 2020. 22 July, 2020 | by The Retail Bulletin September 9-10: Adapting Your In-store And Online Omnichannel Strategy The biggest challenge in retail customer experience especially since the arrival of the global pandemic, is expectations around real-time response. C-Level experts from across North America’s retail industry are coming together in Dallas in August to anticipate the highly complex digital retail environment that will develop over the next few years. 2020 will be the year where it is virtually unnecessary to see, feel, or test a product in person before you feel confident enough to buy it, thanks to augmented reality. New research, believed to the first survey of this scope and size to be conducted globally, reveals almost every aspect of current and future ICT plans and issues in retail today. Through the Catalyst project, the partners developed the architecture for a platform which supports this and bridges digital channels and the physical store. The savviest retailers will be gathering that information from endless sources like social media to IoT sensors and using AI and deep learning to make the shopping experience as easy and personalized as possible. Just as the Chicxulub impactor created an opportunity for new life, including humans, to emerge and thrive on Earth, Covid-19 has created opportunities for new shopping behaviors to emerge and become dominant—most notably digital commerce. Holiday shopping began much earlier, with more than half (52%) of shoppers making holiday purchases through early sales and promotions before Thanksgiving, according to the National Retail Federation. All Rights Reserved, This is a BETA experience. While this is one good example of putting advanced analytics to use to personalize retail experiences. Modern-day retail sales are propelled by multiple marketing channels, especially social media. But for 2020, I see some more significant trends moving the industry forward. GrubHub and UberEats have made eating out and eating in both fast and ubiquitous while Amazon Prime Air even promises delivery in 30 minutes or less! This trend will only be further zeroed in on by the best retailers in the future. All Rights Reserved, This is a BETA experience. Map/Texture sources: https://visibleearth.nasa.gov/view.php?id=73909 ... [+] https://eoimages.gsfc.nasa.gov/images/imagerecords/73000/73909/world.topo.bathy.200412.3x21600x10800.jpg https://visibleearth.nasa.gov/view.php?id=79765 https://eoimages.gsfc.nasa.gov/images/imagerecords/79000/79765/dnb_land_ocean_ice.2012.13500x6750.jpg https://visibleearth.nasa.gov/view.php?id=74518 https://eoimages.gsfc.nasa.gov/images/imagerecords/74000/74518/world.topo.200412.3x21600x10800.jpg. At NRF 2020, she will speak alongside recently promoted Walmart U.S. President and CEO John Furner (formerly CEO of Sam’s Club) in a keynote session about workforce transformation. But we continue to see a bright future for the retail experience, as retailers and retail space owners partner to create exciting offerings for an increasingly discerning customer base. Digital analytics firm Adobe reported that over the course of the holiday season, BOPIS (Buy Online Pick-Up in Store) orders were 25% of all online orders, an increase of 40% over 2019 holiday levels. Of course, we’ll continue to buy and wear clothes, but we’re unlikely to see brands and merchants dictate new worldwide trends like before. We may even see people paying for these virtual experiences, which makes the ideas of “retail” and “reality” themselves even more confusing. 2021 holds a great deal of uncertainty, but what is certain is that it won’t look or feel like any year before. While a few companies reach front-runner status, most seem to lag. Augmented reality could mean retailers keep more of their sales because consumers more fully understand what they’re buying at point of purchase. Retail Transformation Summit 2020 L’evento sull’innovazione digitale e tecnologica nel mondo del Retail. Many spaces were leased for record setting rates without ever being advertised as available due to strong tenant demand. Department store sales finished in 2020 down 17% from 2019, and the apparel category was down a whopping 26% for the year. A month later, retail sales had almost fully recovered due to the fastest gain in history, a remarkable V-Shaped recovery. Less than One Week until Food Industry Conference Highlights “Retail Transformation 2020” In less than one week, leaders from throughout New Jersey’s food retail and distribution industry will gather in Atlantic City to discuss the future of the food industry. In its sixth year, the Retail Innovation Conference provides virtual access to: I am a shopper marketer focused on the digital disruption of commerce, https://eoimages.gsfc.nasa.gov/images/imagerecords/73000/73909/world.topo.bathy.200412.3x21600x10800.jpg https://visibleearth.nasa.gov/view.php?id=79765 https://eoimages.gsfc.nasa.gov/images/imagerecords/79000/79765/dnb_land_ocean_ice.2012.13500x6750.jpg https://visibleearth.nasa.gov/view.php?id=74518 https://eoimages.gsfc.nasa.gov/images/imagerecords/74000/74518/world.topo.200412.3x21600x10800.jpg, EY & Citi On The Importance Of Resilience And Innovation, Impact 50: Investors Seeking Profit — And Pushing For Change, Macy’s Opens Second Market By Macy’s In Texas, A Matchmaker For Main Street Boutiques: SwapRetail Offers Stores A Lifeline, J.C. Penney Is Searching For Its Next CEO. So if you are still relying on a brick-and-mortar strategy with a single-channel online presence, you need to strongly consider digital transformation in retail for your business. Augmented Reality. I know I’ve personally abandoned my shopping cart when I realized there were no expedited delivery options available. Opinions expressed by Forbes Contributors are their own. HR/Jobs: +91 90420-55701/02/06 | Get a Quote: +91-9884838138 +1 213 550 1957 info@colaninfotech.com Today’s consumers don’t just want their products fast, they want to be able to get information about them quickly. You don’t want to miss industry insider Justin Honaman’s annual look at the top retail tech trends to watch in the New Year. For CMO’s and business leaders, investments in advanced analytics platforms that can leverage the power of machine learning and AI is critical to retail success. Companies like Target, Lowe’s and Amazon have found that augmented reality may be especially helpful in decreasing the number of returns they see from online shoppers. Store traffic monitoring firm ShopperTrack reported that in December store traffic was still down over 30% from the previous year. Q1 2020 started off strongly for the Raleigh-Durham retail market with many new developments planning to break ground during 2020. Each year, I take a look at the major digital transformation trends hitting every industry. I am the chairman of the board of directors of shop.org (the digital retail arm of the National Retail Federation). Technology in this area is also catching up as companies like Microsoft launch second generation augmented reality headsets, which is one of many newer, lighter headsets and wearables that will make AR more immersive for retail customers and employees. Driven by Amazon’s annual Prime Day moving from Summer to October, and consumers fears that shipping carriers would have slower delivery times due to the increased e-commerce spending, a so called “Shipageddon.”. I’ve seen examples like, In digital transformation, consumers love a seamless experience. It means that I spend my life learning about what drives people to adopt new technology so I can share those secrets with companies that are ready to take their business to the next level. 2020 will be the year where it is virtually unnecessary to see, feel, or test a … The question now is whether smaller retailers will be able to keep up with the expense. We recently saw Toyota launch a new AR program that allows users to try out 10 of their cars without ever picking up the keys. Retail Digital Transformation and Innovation Primer for 2020 Transform from multichannel to unified retail commerce Analyst (s): Robert Hetu Every retail transaction is a one-to-one customer interaction, but enabling customer-centric engagement across all shopping touchpoints requires more than just transaction capability. Source. I explore all things Digital Transformation. It’s not in-store vs. online. Even before Covid-19, the globalization of supply chain had dramatically lowered the cost of durable, fashionable apparel, and the erosion of formal business attire had reduced the number of garments many Americans needed to own. This is an important trend that will continue to come to the top of the list for at least the next few years. Opinions expressed by Forbes Contributors are their own. I am a principal analyst of Futurum Research and CEO of Broadsuite Media Group. A Mix of Reality and Virtual on the Spatial Web. Next up are the big digital transformation trends in retail for 2020. I’m talking about users being able to place themselves in their favorite brands’ advertisements, being able to model their favorite brands’ clothing, and an increasing coordination of virtual experiences that will intertwine on the spatial web. That’s why AI is so important in digital retail. A man who recently purchased a motorcycle can try on new gear and see how it feels on the motorcycle he’s just purchased. The MarketWatch News Department was not involved in the creation of this content. In May 2020, retail e-commerce sales in Canada reached a record $3.9 billion, doubling total sales from February. Again, AI is taking the lead in these technologies, making things like visual search possible. In 1992, clothing represented 6.2% of consumer spending, but by 2020, that number was nearly cut in half to just 3.4%. Digital Transformation Trends 2020-2021 Global Retail Industry. 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