Hotel would not acknowledge the shooting and brushed it off. Jennifer & Colin – Dreams Tulum. Inside, the luxe lobby has gray glossy floors, gray and white seating, … All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge. Skip to main content. We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. Skip to main content. 0 Like! It's based on a self-evaluation by the property. I just returned from another trip to Cancun and stayed at the beautiful Dreams Playa Mujeres Golf and Spa Resort during Feb. 2017. No offer of anything for this crazy situation, and i brought people who were interested in joining and they will never go to a property owned by AM resorts ever again because of the way this was handled. Just a waste of money. ZOETRY, SECRETS, BREATHLESS, DREAMS. Jennifer & Rafael @Mandala Beach . Resort areas, inclusive of the beach, are monitored by surveillance 24/7.2. When 4 gun shots via vendors were shooting at each other on the beach. Suzy & Miguel … With the all-inclusive Unlimited-Luxury® privileges of Dreams Resorts & Spas you will holiday like never before. Was a very traumatic experience and of course was encountered our second day of our 8 day trip. I do feel sorry for some of the hard working employees in the bars and restaurants that were great such as Gabriela by the pool who we loved because this resort needs some change at the top..... Dear jmodaff52,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. As you explore the … We then circumvented a gate to climb through the garden area of another suite to get to the main hotel area. First in line of celebrations was the bride’s mehandi party in her suite with a handful of guests. 96 … Bei Tripadvisor auf Platz 9 von 14 Hotels in Playa Mujeres mit 4,5/5 von Reisenden bewertet. Kids running free everywhere. Resort areas, inclusive of the beach, are monitored by surveillance 24/7.2. Photos of the Dallas Cowboys Cheerleaders meet and greet from the third day of shooting their swimsuit calendar on location in Cancun, Mexico at Dreams Playa Mujeres! Part of our group was there and ran towards the hotel, it was crazy scary and guests were just never informed or even told that the area was secured or even what had happened. No offer of anything for this crazy situation, and i brought people who were interested in joining and they will never go to a property owned by AM resorts ever again because of the way this was handled. We had even upgraded to preferred club and honestly I was disappointed with the lack of communication. more. Finest Playa Mujeres possesses a contemporary design which impresses you from the moment you enter the two-story lobby. All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge. Level Contributor . Go. Open menu button Primary nav NEWS MULTIMEDIA SCHEDULE TEAM … Absolute disorganization...Also preferred club not worth the money, no chairs, no cabanas, no reservations to restaurants ... anyone has access to lazy river so that is not a preferred club thing either. I just want to also warn visitors about the violence on the beach yesterday. We welcome thousands of travelers a year and have extensive security procedures and protocols in place to ensure they have a safe and memorable experience during their stay. The staff came out and gave cocktails to those of us waiting in line. The week we were there in November there were three different shooting incidents 1) Secrets Silversands (SSS) 2) Secrets Playa Mujeres (SPM) and 3) Excellence Riviera Maya (ERM). Back to top. Review tags are currently only available for English language reviews. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 2 years ago. Genesis & James @Mandala Beach. Report inappropriate content . Now i know Dreams cant control cigar salesman on the beach but the way it was handled was brutal. ; Its 5-star sporting and leisure activities are well-suited for families, couples, groups of friends, or business professionals looking for a Caribbean holiday in Mexico. Unfortunately the worst happened a shoot out at the beach , no one explained anything to us and it was terrible to see and hear guests commenting on the incident. See 3,441 traveller reviews, 4,604 candid photos, and great deals for Dreams Playa Mujeres Golf & Spa Resort, ranked #10 of 16 hotels in Playa Mujeres and rated 4.5 of 5 at Tripadvisor. We were pleasantly surprised! From a pin to an anchor, they can manage it all. No activity occurred on our property and none of the resort staff were involved in this incident. It was money and time well spent. I was at the beach until 5 minutes before the shooting with my young son and i heard gunfire and i got my son to my wife and ran down to the beach to help. Logistics Team. Jennie & Allen – Dreams Playa Mujeres. Direkt am wunderschönen, karibischen Sandstrand kommen Wasserratten voll auf ihre Kosten! i relayed info to many guests, they were trying to keep it a secret. Please contact us today for more info and how we can capture your most important memories through photography at Dreams Playa Mujeres. My family of 5 were on the beach cabana’s apart of the Preferred club. -An incident happened at a nearby Dreams on Riviera Maya a few months ago with the same outcome as reported by a TripAdvisor guest. Everything is open as usual today as if nothing happened. Unfortunately the worst happened a shoot out at the beach , no one explained anything to us and it was terrible to see and hear guests commenting on the incident. The main gate is always supervised by a security agent and resort access is actively monitored.4. We selected this place because of the waterslides, fun activities for multi-generational families and the newness of the hotel. graciously-appointed accommodations set within the spectacular Playa Mujeres golf course and surrounded by the Caribbean Sea. The resort has spent a lot of time training the staff to be friendly and helpful. We would like to thank you for your observations and recommendations, please rest assured that your comments have been taken very seriously. We returned later figuring we'd never see them again, but the hostess was saving them for us. We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. At Dreams Playa Mujeres Golf & Spa Resort, guests will enjoy the benefits of Unlimited-Luxury ... Rifle shooting; Nature expeditions; Bike Tours; Golf. Vanessa & Mike – Holbox Elopement. * The staff is very dedicated to making sure travelers have a great time- everyone was friendly and helpful!I'd like to call out a few employees who especially stood out for us: Daniel (photographer) took gorgeous family photos for us- he was awesome! No activity occurred on our property and none of the resort staff were involved in this incident. Karen & Bryan @Moon Palace. We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. Entdecken Sie das Hotel Dreams Playa Mujeres Golf & Spa Resort auf TUI.com. We arrived tired and hungry yet, instead of being directed to our room, we were diverted to a "team member" who gave us a hard sell to attend a timeshare type breakfast in exchange for free activities the next morning. The main gate is always supervised by a security agent and resort access is actively monitored.4. There were only one row of loungers!We have been to Atlantis Paradise in the Bahamas and it is much better planned and managed. Shelli & Kevin – El Dorado Royale. Looks like another shooting incident happened yesterday at the Dreams resort in PM. Finest Playa Mujeres opened in 2015, so unlike some all-inclusive resorts in the Cancun area, the design is chic, upscale, and fresh. 04-mar-2020 - Explora el tablero "Weddings Dreams Playa Mujeres" de Adventure Photos, que 226 personas siguen en Pinterest. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. View Map of Resort. The interior is a sleek and slick balanced with clean architectural lines. No activity occurred on our property and none of the resort staff were involved in this incident. Dear Echst,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. Lines for everything. Thank you! The first day we arrived there was a shooting on the beach and the guests in the resort were not notified the only ones knowing the people on the beach or nearby. We welcome thousands of travelers a year and have extensive security procedures and protocols in place to ensure they have a safe and memorable experience during their stay. The property, located in a private gated community, is fenced and the resort perimeter is patrolled by security agents.3. On Tripadvisor's Playa Mujeres travel forum, travellers are asking questions and offering advice on topics like "Https:/…2018.html fyi". Kaylan & Nick – Dreams Tulum. 5. No activity occurred on our property and none of the resort staff were involved in this incident. Joshua C, Social Media Coordinator & eConcierge at Dreams Playa Mujeres Golf & Spa Resort, responded to this review. No one was hurt, no cops or increased security seen. They could also careless that we have been to various amstar resorts twice a year for the past four years.We go to AMStar resorts twice a year for the past 4 years and this will be our last. Guests and operations were not affected.The safety of our guests is always our top priority. Explore Dreams Playa Mujeres Golf & Spa Resort. I was at the beach until 5 minutes before the shooting with my young son and i heard gunfire and i got my son to my wife and ran down to the beach to help. Jedes Zimmer in diesem Hotel ist klimatisiert und verfügt über einen Flachbild-TV. Thanks, Dreams, for a great vacation! Service was subpar, even tipping service was still poor, so we stopped tipping. Just 10 minutes north of Cancun, the Dreams Playa Mujeres Golf & Spa Resort invites families to come, stay and play at this luxury, all-inclusive property. Left extra tips for the therapist but would be surprised if the front desk delivers those to the therapists, so maybe plan to bring cash.-No pool seats anywhere by 9am-even offered to tip the main guy but he just disappeared.-But the final straw was a shooting on the beach just steps from the hotel.